Frequently Asked Questions
Everything you need to know about your BEAUEYE experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking number so you can follow its journey to your doorstep.
How long does shipping take within the US?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your beauty essentials sooner.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unopened and unused products within 30 days of delivery for a full refund.
Are BEAUEYE products cruelty-free?
Yes, we are committed to ethical beauty. All BEAUEYE products are 100% cruelty-free and are never tested on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and shop-now-pay-later options like Afterpay and Klarna.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to make changes, and we will do our best to assist you.